Coaching, Soul Guide, Mentorship Agreement with Shannon Kaiser LLC
Coaching & Mentorship Agreement
Welcome!

Thank you for choosing to embark on this coaching and mentorship journey with Shannon Kaiser LLC. I am honored to support your personal growth, healing, and empowerment. This agreement is designed to create a clear, safe, and respectful container so we can work together effectively and with trust.

Please take your time to review the following terms thoughtfully. They help ensure clarity and mutual understanding, so you feel supported and confident every step of the way.I look forward to partnering with you on your transformational path!

Important Notice:
To ensure a clear and supportive coaching experience, participation in Soul Guided Mentoring or Coaching with Shannon Kaiser LLC requires that you carefully review and agree to the terms and conditions outlined in this agreement. By checking the acceptance box at payment, you confirm that you have read, understood, and agree to abide by these terms.

This agreement is between Shannon Kaiser at Shannon Kaiser LLC (“The Soul Guide, Mentor Coach”) and [YOUR NAME] (“The Coachee”) for the purpose of outlining the terms and conditions for coaching services provided by Shannon Kaiser LLC.

I. INDEMNITY
By engaging in this mentorship, the Coachee affirms that they are a competent adult capable of making independent personal and professional decisions. The Coachee acknowledges that all decisions, actions, and results arising from their participation in coaching are solely their responsibility.

The Coachee agrees to hold the Coach (Shannon Kaiser) and Shannon Kaiser LLC harmless from any and all claims, liabilities, losses, or damages—whether direct or indirect—that may arise from the use or misuse of advice, coaching input, tools, suggestions, or materials provided as part of the coaching relationship. This includes, but is not limited to, any outcomes related to personal, emotional, financial, professional, or relational decisions made during or after the coaching period.

II. SERVICES PROVIDED
Shannon Kaiser LLC agrees to provide life mindset coaching, self-love mentorship, author and business consulting, and/or personal development services (“Services”) as outlined in the Scope of Work on the applicable sales page or agreed-upon program description. These Services may include private one-on-one coaching, mentoring, or consultation sessions (via phone or video conference), group coaching calls or online and in-person workshops, digital learning materials and resources from Shannon and third parties, strategic support and content planning, and email and/or voice note support during business hours (where applicable).

The Coachee understands and agrees that Shannon Kaiser LLC does not guarantee any specific outcome or result, and that personal success is contingent upon the Coachee’s individual participation, readiness, effort, and external circumstances.

II-A. SCOPE OF SERVICES
The Services offered through Shannon Kaiser LLC are designed to support personal growth, mindset shifts, emotional empowerment, creative expansion, and aligned action in the Coachee’s life and work. Your active engagement and openness to the coaching process will maximize your results. These services do not include and are not a substitute for licensed therapy or psychological treatment, legal, financial, tax, or medical advice, nor crisis counseling or emergency services.

While intuitive and energetic guidance may be integrated into sessions, the Coach does not diagnose, prescribe, or treat any mental health or physical health conditions.
The Coachee agrees to seek appropriate professional help from licensed providers for issues that fall outside the Coach’s scope of practice.

While business guidance may be included in sessions, Shannon Kaiser LLC makes no guarantee of specific outcomes, such as securing media coverage, monetization results, paid speaking engagements, or literary representation. Shannon Kaiser LLC maintains a trauma-informed, good faith, compassionate coaching environment. However, emotional support provided in coaching does not replace clinical trauma care or mental health services. Accusations of emotional harm, coercion, or retraumatization must be addressed through the proper ethical grievance processes and are not grounds for refund unless coaching services were demonstrably negligent or abusive, which Shannon Kaiser LLC denies by default.

II-B. COACHING CREDENTIALS & SCOPE OF PRACTICE
Shannon Kaiser is a trained MindBodyGreen Health & Wellness Coach and a trauma-informed life coach whose work is grounded in lived experience, integrative personal development, and holistic well-being principles. Her approach incorporates emotional support, mindset work, intuitive guidance, and soul-centered empowerment.
While Shannon has received formal training in wellness coaching, she is not a licensed or board-certified therapist, psychologist, psychiatrist, medical provider, or mental health clinician, and does not offer diagnosis, treatment, or medical advice.

All coaching services provided are intended for personal growth and transformation and are not a substitute for professional mental health or medical care. The Coachee agrees to seek licensed support when addressing clinical mental health conditions, trauma processing, or medical concerns that fall outside the scope of coaching.

If at any time the Coach determines that the Coachee’s needs require services beyond what can be ethically supported within coaching, a referral may be offered, and services may be paused or discontinued. If at any time the Coach determines, in good faith and with professional judgment, that the Coachee’s needs extend beyond the ethical or appropriate scope of coaching, the Coach reserves the right to discontinue services and may recommend licensed therapeutic, psychological, or medical support instead.

If this determination occurs early in the coaching relationship and the Coachee has not received the majority of their sessions, a partial refund or cancellation of future payments may be considered on a pro-rata basis, at the sole discretion of Shannon Kaiser LLC, as a good faith gesture. This does not apply to clients who refuse referral or who engage in behavior that constitutes a breach of this Agreement.

This clause exists to prioritize the Coachee’s safety, ensure ethical coaching standards, and maintain the integrity of the container for all clients.

II-C. Safe & Supportive Coaching Environment
Shannon Kaiser LLC is deeply committed to creating a safe, compassionate, and nurturing space for every Coachee. This coaching container is built on mutual respect, trust, and confidentiality, where you are encouraged to explore, grow, and transform at your own pace without judgment.

The Coach holds the container with sensitivity to your emotional and energetic needs and supports your personal journey with kindness and presence. While coaching may invite challenging growth and self-reflection, the environment is designed to honor your boundaries, promote healing, and empower you to reclaim your personal power.

If at any time you feel unsafe, overwhelmed, or need additional support, you are encouraged to communicate openly with your Coach. Shannon Kaiser LLC strives to ensure that all clients feel secure, valued, and respected throughout the coaching process.

III. COPYRIGHT, INTELLECTUAL PROPERTY & CONTENT OWNERSHIP
All materials provided by Shannon Kaiser LLC—including but not limited to worksheets, coaching tools, proprietary frameworks, original methodologies, guided exercises, written content, digital downloads, training materials, and session recordings—are and shall remain the sole intellectual property of Shannon Kaiser and Shannon Kaiser LLC.

This includes materials derived from or inspired by Shannon Kaiser’s published works, written teachings, and brand assets across her business entities, including but not limited to Radical Body Love with Shannon and She Saves Herself.

The Coachee agrees that they will not copy, share, reproduce, distribute, adapt, repurpose, publish, license, teach, or sell any materials obtained through this coaching or mentorship without prior written consent from Shannon Kaiser or her authorized representative.

Sharing personal takeaways or insights for non-commercial purposes (e.g., social media or peer conversations) is permitted only with proper credit and attribution to Shannon Kaiser. Any unauthorized use or duplication of Shannon Kaiser’s materials, methods, brand identity, or creative works will be considered a material breach of this agreement and may result in legal action, including but not limited to injunctive relief and damages.
The Coachee acknowledges that participation in this program does not grant ownership or rights to use any copyrighted, trademarked, or proprietary content belonging to Shannon Kaiser LLC outside the scope of personal development and educational use.

IV. PRIVACY POLICY AND CONFIDENTIALITY
Shannon Kaiser LLC is committed to maintaining the highest standards of confidentiality. All personal, emotional, professional, and financial information shared by the Coachee during the course of the coaching relationship—whether in writing, during sessions, or via digital communication—shall be treated as strictly confidential. The Coach agrees not to disclose, share, or reproduce any private information shared by the Coachee without prior written consent, unless disclosure is required by law, such as in cases of harm to self or others, court order, or legal investigation. All recordings, notes, and documentation from coaching sessions will be stored securely and used solely for the purpose of delivering coaching services. The Coachee agrees to maintain confidentiality regarding any proprietary or sensitive business practices or personal details shared by the Coach, including behind-the-scenes operations of Shannon Kaiser LLC.

V. TESTIMONIALS & PUBLIC SHARING
Any testimonials, success stories, or public sharing that the coach wants to share of the Coachee’s experience will only be used with the Coachee’s express written permission. If a testimonial is provided voluntarily, the Coachee has the right to request anonymity or revoke permission at any time in accordance with the Media & Brand Protection Clause. In private and group settings, including group coaching or community-based offerings, the Coachee agrees to respect the confidentiality of other participants and refrain from sharing anything disclosed by fellow group members outside of the container.

V-A. CLIENT RECOGNITION, ENDORSEMENT & VISIBILITY CLAUSE
From time to time, Shannon Kaiser LLC may voluntarily offer public recognition, client endorsements, testimonials, or visibility opportunities to highlight a Coachee’s progress, including but not limited to social media shout-outs, website features, newsletter highlights, podcast mentions, or collaborative/promotional invitations. These gestures are provided at the sole discretion of the Coach and are intended as a bonus expression of celebration and support—not a contractual entitlement or obligation. All recognition or endorsement is revocable at any time, with or without cause, including but not limited to a shift in the coaching relationship or its termination, misalignment of values or public messaging, Coachee misconduct, manipulation, coercion, or opportunistic behavior, or nonpayment and breach of contract.

If Shannon Kaiser LLC revokes public endorsement or access, the Coachee is legally required to remove all mentions, materials, quotes, or references to Shannon Kaiser, Shannon Kaiser LLC, or affiliated brands from public platforms, marketing, websites, and promotional content within five business days of notice.
Continued unauthorized use of the Coach’s name, likeness, testimonial, or implied endorsement after access has been revoked constitutes a material breach of this Agreement and may result in legal action, including but not limited to injunctive relief, financial damages, and/or reputational claims under applicable laws.
The Coachee agrees not to misrepresent the status of their affiliation with Shannon Kaiser LLC or imply current endorsement without written permission.

VI. CANCELLATION & RESCHEDULING POLICY
VI-A: Individual Coaching Sessions
The Coachee must provide a minimum of 24 hours’ advance notice to cancel or reschedule a private coaching session.

If something comes up on the day of the session, the Coachee must email Shannon to communicate and reschedule. The first missed session without notice will be excused without penalty.
Any subsequent missed sessions without timely notice will be considered forfeited and will not be refunded or rescheduled. In cases of personal illness, family emergency, or unforeseen hardship, sessions may be deferred for up to twelve months from the date of purchase, provided that the Coachee communicates in a timely and transparent manner. Deferred sessions remain non-refundable, and full payment is still required in accordance with the original agreement. Payments continue to be due during the deferral period to secure the Coachee’s spot and uphold their commitment to the coaching relationship. This policy helps maintain fairness and supports the integrity and smooth operation of ongoing business activities.

VI-B: Program Enrollment (Full Coaching or Mentorship Programs)
Due to the intimate, energetic, and time-sensitive nature of this coaching relationship and mentorship container, enrollment in any program is final and non-cancellable once payment has been made or a payment plan has been initiated. The Coachee understands that they are making a commitment to their personal growth, and withdrawal from the program does not release them from financial responsibility for the full program fee.
No refunds or cancellations will be granted due to change of mind, scheduling conflicts, or lack of participation.
This policy ensures fairness, energetic integrity, and respect for the Coach’s time and availability, while maintaining a clear commitment from the Coachee.

VII. TERMINATION, REFUND, WITHDRAWAL & PAUSE POLICY
VII-A: Voluntary Withdrawal by the Coachee
Enrollment in this coaching or mentorship program constitutes a full commitment to the entire program duration and financial investment. The Coachee understands and agrees that they are financially responsible for the entire program investment regardless of participation, completion, or personal circumstances.
No refunds, cancellations, or early terminations will be granted due to change of mind, scheduling conflicts, lack of time, or personal life changes including but not limited to relocation, job change or loss, divorce, illness, family emergency, or the death of a loved one.

These life events, while significant, do not exempt the Coachee from the terms of this Agreement or relieve them of their financial responsibility. In rare cases, if the Coach determines that a referral to outside support is ethically necessary and the coaching relationship is discontinued early, a partial refund or cancellation of future payments may be considered on a pro-rata basis, as outlined in the Scope of Services section. This applies only to clients who are not in breach of this Agreement.

VII-B: Option to Pause (Deferral)
If needed, the Coachee may request to pause their participation in the program. Pauses are permitted once and must be formally requested in writing. All payments must continue on the agreed schedule during the pause to secure the Coachee’s spot and honor the financial commitment. The Coachee will have up to twelve months from the original purchase date to resume sessions or the program. If the Coachee does not resume services within twelve months, all remaining sessions or access will be forfeited without refund. This pause policy is offered as a grace-based option while maintaining the integrity of the coaching container and ensuring operational flow for Shannon Kaiser LLC.

VII-C: Termination by the Coach
The Coach reserves the right to terminate the coaching relationship at any time under the following circumstances: breach of this Agreement (e.g., nonpayment, abusive conduct, confidentiality violation), behavior that compromises the safety, integrity, or effectiveness of the coaching container, or if the Coach, in good faith, determines that the coaching relationship is no longer appropriate, safe, or productive. In the case of Coach-initiated termination, a partial refund or credit may be considered at the Coach’s sole discretion, but is not guaranteed.

VII-D. No Refund for Emotional Discomfort or Perceived Harm
The Coachee acknowledges that personal growth, mindset work, and transformative coaching may involve emotional challenges or discomfort. Such experiences are an inherent part of the coaching process and do not constitute grounds for refund, chargebacks, or contract cancellation. Shannon Kaiser LLC is committed to providing compassionate support; however, coaching is not therapy or clinical treatment, and emotional responses during coaching do not imply negligence, bad faith, abuse, or contractual breach by the Coach.

VIII. CLIENT CONDUCT & RIGHT TO TERMINATE
The Coach is committed to maintaining a safe, respectful, and professional coaching environment. The Coachee agrees to participate in all sessions and communications with honesty, emotional maturity, and good faith.
The Coach reserves the unconditional right to terminate the coaching relationship immediately—without refund—if the Coachee engages in any abusive, manipulative, threatening, harassing, or demeaning conduct toward the Coach, other clients, or third parties; psychological or emotional manipulation, including gaslighting, love-bombing followed by devaluation, triangulation, or withholding; false accusations, defamation, slander, libel, or attempts to damage the Coach’s credibility, reputation, business operations, or public standing; violation of boundaries or disrespect for the energetic/emotional container of the coaching relationship; weaponization of vulnerability; public or private disparagement or use of social media to undermine the Coach or the program; unstable or erratic behavior including excessive emotional volatility; or repeated failure to meet payment obligations. The Coach is not obligated to issue a warning prior to termination and may act on observed patterns of behavior that compromise the safety or integrity of the coaching container.
All outstanding payments remain due and enforceable in full in the event of termination for any of the above reasons. The Coach reserves the right to pursue unpaid balances through collections or legal channels if necessary.

VIII-A. Non-Disparagement Reminder
The Coachee and Coach agree to not to engage in any public or private communications—including but not limited to emails, text messages, DMs, group chats, blogs, podcasts, or social media posts—that defame, slander, harm, or misrepresent the Coach, Shannon Kaiser LLC, its programs, or affiliated brands. Violation of this clause may result in immediate termination and legal action to protect the Coach’s reputation and professional standing.

VIII-B. Prohibition on Misuse of Legal Threats
The Coachee agrees not to use unfounded, vexatious, or manipulative legal threats, demands, or pre-litigation communications as a means of intimidation, harassment, or coercion against Shannon Kaiser LLC or its representatives.

Such misuse of legal language or actions is considered a material breach of this Agreement and may result in immediate termination of services, forfeiture of payments, and pursuit of all legal remedies available to protect the Coach and Shannon Kaiser LLC.

IX. EXPIRATION OF SERVICES
All coaching and mentorship services must be initiated within six months of the date of purchase, unless otherwise agreed upon in writing. Failure to initiate services within this time frame may result in forfeiture without refund. Once services begin, all sessions and program access must be used within twelve months of the original purchase date. Extensions are not guaranteed and must be requested in writing. Any extension is at the sole discretion of Shannon Kaiser LLC and must be confirmed via written agreement. If no sessions have been booked or the Coachee remains inactive for a continuous six-month period during the program, the account may be considered abandoned and subject to expiration, unless communication is made and arrangements are confirmed. Unused sessions or programs beyond the twelve-month mark will be automatically forfeited unless a pause or deferral was formally approved in writing. This policy ensures fairness, honors the integrity of the coaching container, and supports the energetic alignment of all mentorship timelines.

X. PAYMENT POLICY
By enrolling in any coaching or mentorship program with Shannon Kaiser LLC, the Coachee agrees to pay the full program fee, either in one payment or through an approved payment plan. Payment plans are offered solely as a convenience to help the Coachee manage their investment and do not operate as a pay-per-session model. The Coachee acknowledges and agrees that they are financially responsible for the entire agreed-upon program fee, regardless of attendance, participation, completion, or personal circumstances.  Payment obligations are non-cancellable and non-refundable under all conditions described in this Agreement.
Failure to make timely payments may result in suspension or termination of services until the account is brought current.

Enrolling in a payment plan constitutes a deposit toward full payment and represents a full energetic and financial commitment, regardless of how many sessions are used.

If the Coachee elects to enroll in a payment plan, they agree to pay all scheduled payments in full, according to the agreed-upon payment schedule. The initial payment (deposit) is due immediately to secure the Coachee’s spot and begin services. Subsequent payments will be automatically billed or invoiced at regular intervals of thirty (30) days until the full program fee is paid.

Suspension or termination due to nonpayment does not waive or eliminate the Coachee’s financial responsibility for the total program fee.

Shannon Kaiser LLC reserves the right to send unpaid balances to a third-party collections agency without further notice if payments are delinquent beyond thirty (30) days.

In case of any disputes regarding payment, the Coachee agrees to raise concerns promptly and work in good faith toward resolution.

Payments must be made in full and on time to maintain active enrollment and access to coaching services.
Referral to collections for overdue payments is not retaliatory and does not reflect a breach by Shannon Kaiser LLC, but is a standard business practice in the event of contract violation or unfulfilled financial obligation.
The Coachee agrees to be responsible for any collection costs, attorney fees, or legal expenses incurred by Shannon Kaiser LLC in enforcing this Agreement or collecting outstanding payments.

XI. MARKETING, PUBLICITY, AND ENDORSEMENT
The Coachee expressly agrees not to use the Coach’s name, image, likeness, testimonials, branding, or any implied association with Shannon Kaiser LLC or its affiliated brands (including but not limited to Radical Body Love with Shannon and She Saves Herself) in any marketing, promotional, or commercial capacity without the prior written consent of the Coach or her approval from her publishers. Unauthorized use of the Coach’s intellectual property, brand identity, or implied endorsement constitutes a material breach of this Agreement and may result in legal action, including but not limited to injunctive relief and claims for damages.

Shannon Kaiser LLC may from time to time request permission to share the Coachee’s results, testimonials, experiences, or feedback for promotional or educational purposes, including but not limited to social media, websites, workshops, and marketing materials. The Coach will obtain the Coachee’s express written consent before sharing any such information and will specify the intended usage.

The Coachee retains the right to revoke such consent at any time by providing written notice to Shannon Kaiser LLC. Upon revocation, Shannon Kaiser LLC will cease future use of the Coachee’s materials and will make reasonable efforts to remove existing content where feasible.

XI-A. Endorsement and Public Association
The Coachee acknowledges and agrees that working with Shannon Kaiser as their Coach does not constitute or guarantee any endorsement, recommendation, sponsorship, or special access to Shannon Kaiser’s personal or professional network, brand partnerships, or business ventures. Due to Shannon Kaiser’s public figure status and professional commitments, any opportunities or invitations for collaboration, promotion, or endorsement are at the sole discretion of Shannon Kaiser LLC and will be negotiated separately and formally, if at all.
The Coachee agrees not to imply or represent any formal relationship beyond the coaching agreement, nor to leverage the coaching relationship to solicit or pursue personal, professional, or commercial opportunities with Shannon Kaiser or affiliated entities.

XI-B. DIGITAL & SOCIAL MEDIA POLICY
Shannon Kaiser LLC maintains a positive and respectful online presence across all platforms. The Coachee agrees to honor this by refraining from posting or sharing any confidential, proprietary, or sensitive information related to Shannon Kaiser LLC or its coaching programs without express written permission.

The Coachee agrees to engage in respectful communication within any private or public online coaching groups, forums, or communities affiliated with Shannon Kaiser LLC and to abide by any group guidelines or moderation policies.

XII. MENTORSHIP APPLICATION & NONDISCRIMINATION POLICY
Shannon Kaiser LLC selects participants for mentorship and coaching programs based on alignment with the program’s intentions, readiness for transformational work, and ability to commit to the coaching container.
Acceptance into the program is a non-discriminatory process. Shannon Kaiser LLC does not discriminate based on age, race, ethnicity, gender identity, sexual orientation, religion, nationality, disability, or any other legally protected class. All participants are expected to abide by the terms of this Agreement, including conduct, confidentiality, and payment policies.

XIII. GOVERNING LAW AND JURISDICTION
This Agreement shall be governed by and construed in accordance with the laws of the State of Oregon, without regard to its conflicts of law principles. Any legal disputes arising out of or relating to this Agreement shall be subject to the exclusive jurisdiction and venue of the state and federal courts located in Portland, Oregon.

XIV. ADDITIONAL CLAUSES
XIV-A. Force Majeure
Neither party shall be liable or deemed to be in breach of this Agreement for any delay or failure to perform resulting from causes beyond their reasonable control, including but not limited to acts of God, natural disasters, pandemics, government restrictions, war, terrorism, or labor disputes. In such cases, performance shall be suspended for the duration of the force majeure event, and both parties agree to negotiate in good faith to resume services when possible.

For clarity, personal circumstances such as financial hardship, scheduling conflicts, personal illness (unrelated to declared public health emergencies), third party legal disputes, relationship changes, emotional overwhelm, or business and life transitions shall not be considered force majeure events. These situations, while potentially disruptive, do not release either party from the obligations set forth in this Agreement.

XIV-B. Data Protection and Privacy Compliance
The Coach agrees to comply with applicable data protection laws (including GDPR, CCPA, and other relevant privacy regulations) concerning the processing and storage of personal data collected from the Coachee.
The Coachee consents to the collection, use, and storage of their personal information solely for the purpose of delivering coaching services and communicating regarding the coaching relationship. The Coach will not share or sell personal data to third parties except as required by law or as outlined in this Agreement.

Technology Use and Data Security Disclaimer
Shannon Kaiser LLC utilizes third-party platforms and technology services such as Zoom, Flodesk, and other secure systems to facilitate communication, scheduling, and service delivery. In addition, Shannon Kaiser LLC may use the assistance of artificial intelligence (AI) tools for scheduling, research, lesson planning, and note-taking to enhance the client experience and improve overall service quality.

Every reasonable effort is made to safeguard client information and maintain the confidentiality and security of all data shared during the coaching relationship. However, by entering into this agreement, the client acknowledges that no method of electronic transmission, AI-assisted support, or data storage is 100% secure.
In the event of a data breach, hacking incident, or security failure involving third-party platforms or AI tools, Shannon Kaiser LLC shall not be held liable or responsible for any damages, losses, or unauthorized disclosures resulting from such events beyond reasonable control.

Clients are encouraged to take precautions to protect their own data, including safeguarding login credentials and using secure networks when participating in coaching sessions or accessing related materials.

XIV-C. Session Recording and Consent
If sessions are recorded (audio or video), the Coachee consents to such recordings for the purpose of coaching quality, internal review, and personal use. Recordings will be stored securely and will not be shared with third parties without explicit permission. The Coachee may request that sessions not be recorded at any time.

XIV-D. Non-Solicitation
The Coachee agrees that during the coaching relationship and for a period of twelve (12) months following termination or completion, they will not solicit, hire, or contract any employees, contractors, or clients of Shannon Kaiser LLC.

XIV-E. No Guarantee of Results or of Future Work or Referrals
No Guarantee of Results While the Coach is committed to providing high-quality support and guidance, the Client understands that results are not guaranteed. Success depends on the Client’s own effort, commitment, and follow-through. The Coach makes no representations or warranties regarding specific outcomes, including but not limited to financial gain, emotional breakthroughs, relationship improvements, or any other personal or professional results.

No Guarantee of Future Work or Reffer
The Coach does not guarantee or promise any referrals, employment, business opportunities, sponsorships, or any other professional engagements beyond the scope of the coaching services described herein.

XIV-F. Severability
If any provision of this Agreement is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

XIV-G. Waiver
Failure by either party to enforce any provision of this Agreement shall not be construed as a waiver of any subsequent breach of that or any other provision.

XIV-H. Payment Disputes and Collection Costs
In the event of payment disputes or collection actions, the Coachee agrees to pay all reasonable attorney’s fees, collection agency fees, court costs, and other expenses incurred by Shannon Kaiser LLC to enforce its rights under this Agreement.

XIV-I. Feedback and Complaint Procedure
The Coachee is encouraged to provide feedback or raise concerns about the coaching experience directly and respectfully to Shannon Kaiser LLC. Any formal complaints will be handled in a timely, confidential, and professional manner consistent with industry best practices.

XIV. I. Grievance Procedure or Dispute Path Clause
Shannon Kaiser LLC encourages open, honest, and respectful communication and is committed to addressing any concerns or complaints promptly and compassionately. If the Coachee has concerns or disputes regarding coaching services or this Agreement, the Coachee agrees to promptly raise those concerns directly and in writing with Shannon Kaiser LLC to seek a good-faith resolution.

The Coachee agrees not to initiate public criticism, social media disparagement, or legal action without first attempting to resolve the matter privately. This process aims to preserve the integrity of the coaching relationship and avoid unnecessary conflict. Both parties agree to engage in this grievance process in a professional, honest, respectful, and constructive manner.

XV. ENTIRE AGREEMENT
This Agreement, along with any program-specific addenda or supplemental materials referenced herein, constitutes the entire understanding between Shannon Kaiser LLC and the Coachee and supersedes all prior agreements or understandings, whether written or oral.

No other promises or representations, except as explicitly stated herein, shall be binding.
By signing below or checking the box at purchase, you confirm that you have read, understood, and agree to all terms and conditions set forth in this Coaching & Mentorship Agreement.

By checking the box at purchase, you confirm that you have read, understood, and agree to all terms and conditions set forth in this Coaching & Mentorship Agreement.